Frequently Asked Questions


READ THIS: The purpose of this FAQ is to expedite answers to your questions and facilitate your use of The Homework Site.

If you are having problems using The Homework Site, please first look at this list of frequently asked questions. Answers to most of the questions that come in to us are provided below. We are happy to reply to your e-mail, and it typically takes us less than a day to e-mail a response.

General Questions

For Parents and Students

For Teachers

For Administrators



General Questions

Q. When trying to open word documents posted by my teacher I am unable to open them. These word documents have extensions that end in an x, such as .docx. How should I open these files?
A.
To open these files you need to have Microsoft Office 2007 installed. If you have an older version of office you can also install the Microsoft Compatibility Pack to allow older versions of Office to open these files. The compatibility pack can be found at the following link:

Microsoft Office Compatibility Pack for Word, Excel, and PowerPoint 2007 File Formats

If you do not have access to an Office product you can also download and install Open Office Suite at the following site:

OpenOffice.org Download Page

If you continue to have problems after installing the above software call us and we'll be glad to help.

Q. I am entering my URL (website address) and keep getting The Homework Site's homepage instead of my school's custom THS site. What should I do?
A.
First, make sure that you are entering in the web address accurately. If you are, your web browser probably does not have cookies enabled for The Homework Site.

Below are "cookie-enabling" instructions for the most common web browsers. If you continue to have problems after following the instructions below,
call us and we'll be glad to help.

If using McAfee Security Suite:
 
  • Right-click the SecurityCenter Icon icon by your system clock.
  • Click Privacy Service.
  • Click Options.
  • The McAfee Privacy Service window appears. Click the Cookies tab.
  • Enter thehomeworksite.com to allow cookies from our site.
  • Click Add.
  • Once completed, close the window.
If using Internet Explorer version 6:
  • Click on Tools
  • Click on Internet Options
  • Click on Privacy and ensure that the setting of the slide bar is not "Block All Cookies." It's okay if you do not see a slide bar. The next three steps are the most important.
  • Click the Edit button in the "Web Sites" section near the bottom of the window.
  • Enter thehomeworksite.com as the address of the web site and click Allow.
  • Click OK and you will be taken back to the previous screen where you should click Apply, then click OK to close the window.
If using Internet Explorer (version 5.5 or below):
  • Click on Tools
  • Click on Internet Options
  • Click on Security
  • Click on Internet
  • Click on Custom Level
  • Under Cookies, check "Allow cookies" and "Allow per session cookies."
  • If you still have problems, Click on Trusted Sites at the top of the security tab. Then add thehomeworksite.com as a trusted site, from which to allow cookies.
  • If you still have problems, contact us, and we'll be glad to help.
If you are using Netscape later versions:
  • Click on Edit
  • Click on Preferences
  • Click Privacy and Security
  • Click Cookies
  • Check "Allow all cookies."
If you are using Netscape earlier versions:
  • Click on Edit
  • Click on Preferences
  • Click Advanced
  • Check "Accept all cookies."
If using AOL most versions:
If using AOL version 5:
  • Click "My AOL."
  • Click "Preferences."
  • Click "WWW."
  • Click the "Security" tab and then the "Internet" web content zone (if it's not selected already.)
  • Click "Custom level."
  • Scroll down and select "enable" for both of the following: "allow cookies that are stored on your computer" and "allow per-session cookies (not stored.)"

Q. How do I get to my school? or How do I find my homework?
A.
If you are looking for your homework or school activity information, you must know the URL (web address) of your school's Homework Site, because each school has a unique one. If you already know the URL and are still having problems, read the first question in this FAQ about enabling cookies. If cookies are not enabled properly, you will not be able to get to your site.

If you do not know the URL, there is often a link from your school's website. So, first visit your school's website and see if there is a link. If there is not a link, visit The Homework Site
home page and use the "Locate Your School" button on the left to find your school. If you continue to have problems, contact us for help.

Q. I forgot my user ID. What should I do?
A.
If you are a parent/student:
First go to the Student/Parent login page for your school. Click the link on that page to retrieve a forgotten ID and/or password.

As you will see, you will only be able to retrieve your information, if you have included an e-mail address in your profile. If you have not included an e-mail address, you will need to create a new profile, which you can do by following the link on that same page. If you have included an e-mail address with your profile, your user ID will be sent to you via e-mail to the e-mail address you supplied.

If you are a teacher:

First go to the Teacher login page for your school. Click the link on that page to retrieve a forgotten ID and/or password.

As you will see, you will only be able to retrieve your information if you have included an e-mail address in your profile. If you have not included an e-mail address, you will need to check with your school administrator for your ID. Be sure to associate a valid email address with your teacher account user profile the next time you login.

If you have included an e-mail address with your profile, your user ID will be sent to you via e-mail to the e-mail address you supplied.

Q. I forgot my password. What should I do?
A.
If you are a parent/student:
First locate your school, and go to the Student/Parent login page or Edit Profile page. Click the link on that page to retrieve a forgotten ID and/or password.

As you will see, you will only be able to retrieve your information, if you have included an e-mail address in your profile. If you have not included an e-mail address, you will need to create a new profile, which you can do by following the link on that same page. If you have included an e-mail address with your profile, your password will be sent to you via that e-mail address.

If you are a teacher:

First go to the Teacher login page for your school. Click the link on that page to retrieve a forgotten ID and/or password.

As you will see, you will only be able to retrieve your information if you have included an e-mail address in your profile. If you have not included an e-mail address, you will need to check with your school administrator for your password. Be sure to associate a valid email address with your teacher account's user profile the next time you login.

If you have included an e-mail address with your profile, your password ID will be sent to you via that e-mail address.

Q. Why don't the gridlines in the calendar show when I print a page?
A.
This is a frequent problem among Internet Explorer users. To fix it, go to the Tools menu, and select Internet Options. Click on the Advanced tab, scroll down to "Printing" and check the option "Print background colors and images." Click on "Apply" and then "OK."

Q. How do I bookmark the site (add it to my favorites)?
A.
First, go to your school's main Homework Site page that you wish to bookmark. Note that you will need to know the unique Homework Site URL for your school, and this is NOT what appears in the browser address bar when you are at the page. If you don't already know unique URL, the school will be able to provide it, or
contact us us with your school name and location, and we will provide it.

Note, that the unique URL for your school will be in the following format: www.thehomeworksite.com/schools/lower-case-two-letter-state-abbreviation/your-school-abbreviation. For example: www.thehomeworksite.com/schools/tx/westgate (for the Westgate School (ficticious) in Texas).

Then, if using Internet Explorer, click "Favorites" in the top menu bar. Then click "Add to Favorites." You will see an "Add Favorite" popup appear. You can change the "Name" field to be something easliy recognizable or leave it as is. Click "OK." Then, again click "Favorites" in the top menu bar, and using your mouse, right click on this favorite you just created. Click "Properties." Change the URL field to reflect the unique URL for your school, as described above. Click "OK" to add the URL to your favorites.

If using Netscape, click "Bookmarks" on toolbar or "Bookmarks" under Communicator. Click "Add Bookmarks." Then click "Edit Bookmarks." Find the address of interest. Then, using your mouse, right click on the address of interest. Click "Bookmark Properties..." Change the name of site if necessary. Change the URL (Location) field to reflect the unique URL for your school, as described above. Click "OK" to bookmark the URL.

When using AOL, go to the website of interest and add to favorites. Then, find the website of interest in your "Favorite Places" folder. Click on it once to highlight it. Then, rightclick and click on "edit." Now, you can change the website's description and, more importantly, you'll need to change the Internet address to the unique URL for your school, as opposed to http://www.thehomeworksite.com.



For Parents and Students

Q. Can 2 students (or 2 teachers) from 2 different schools each have the same User ID?
A.
Yes. Previously, there was a site limitation that did not allow this, but this limitation has since been eliminated. Now you only have to have User ID uniqueness within each school!

Q. Can I create a profile that combines the teachers and classes for all of my children at the school?
A.
Absolutely. Just select all of your children's teachers and respective classes when setting up your profile. The program allows you to set up 12 teachers/classes when you first set up your profile. If you need to add more teachers/classes than 12, just go to "Edit Profile" and click "Change classes." You can then add more teachers/classes.

Q. Can I e-mail my teachers?
A.
Yes. Click on the teacher's name when viewing the day's homework or on the teacher's name when viewing their class bulletin board. If the teacher has added her e-mail address to the program and your web browser is configured for e-mail, you'll be able to send the teacher an e-mail. This feature is optional, so the school and/or teacher may not have activated the e-mail address.

Q. Why don't I see some of my teachers in the program?
A.
Your teachers are currently not using The Homework Site's services. Perhaps you can touch base with them and suggest they start using The Homework Site.

Q. Why don't I see my teacher's class in the program?
A.
The teacher or school has not added his/her class to The Homework Site. Please contact the school and inquire about this teacher providing homework on-line.

Q. How do I view files referenced from an assignment?
A.
When attempting to view references files, if your browser does not automatically open the correct application, you may have to configure your browser to open the correct application, based on the file extension. Alternatively, the file can be saved to the local hard disk (by doing a click and hold, until a submenu pops up on the Mac) then choosing the "save file as" option. To view the file, the user can start MS Word (or the appropriate application) and open the file.

Q. How do I change my classes from last year to this year?
A.
After logging on as a Parent/Student, please go to "User Profile." You will need to enter your password. If you don't remember your password, click the link on that page to retrieve your ID and/or password. As you will see, you will only be able to retrieve your information, if you have included an e-mail address in your profile. If you have not included an e-mail address, you will need to create a new profile, which you can do by following the link on that same page.

Once you enter your password you will see a list of classes. Below this there will be an option to add classes. Choose how many classes you want to add & click ADD. You will be able to choose a teacher in a drop down list. Click on continue. This will give you a drop down list to choose the appropriate class for each teacher.

Once this is done click continue. This will show you your list of teachers and classes. You also will see an option to delete any incorrect teacher or class.



For Teachers

Q. How do I begin attaching handouts or documents to my assignments and/or bulletin boards?
A.
Under your Edit Profile and under File Manager is the place where you first upload the files to be attached to bulletin boards and homework assignments. Also, here is where you can rename or delete your attachments.

Adding attachments to your bulletins or assignments works the same way. First go into either bulletin boards or one of your homework views. Then click on "add bulletin" or "add" for homework. Select the bulletin board(s) or class(es) (by checking the box(es)) to which the message or assignment applies. Type the details into the white content field. Then, in the attachments area, you'll see your files that you can attach to the bulletin board or homework. To attach the file, click on the file of interest. This highlights the file. When you hit "submit," the file will be attached. If your file of interest is not an HTML file, use the drop-down list to select the "All Files" option.

Q. How do I attach more than one file to my assignments/class bulletin boards?
A.
There is a way to attach more than one file per assignment. To highlight more than one file: highlight one file by clicking on it. Then, to highlight subsequent files, hold down the CTRL key and click on each file. When you "submit," all highlighted files will be attached.

Q. When attaching files to an assignment or bulletin board, how do I deselect a highlighted file or files?
A.
To deselect a file, hold down on the CTRL key and click the highlighted file you would like to deselect.

Q. How do I upload files from the Mac OS so that they are viewable on the web?
A.
The cleanest way is for the teachers to add the extension (.i.e .doc, .xls) to the file before attempting to upload, so that the browser can be configured to automatically open the proper application based on the extension.

Q. How do I view these uploaded/referenced files?
A.
When attempting to view references files, if your browser does not automatically open the correct application, you may have to configure your browser to open the correct application, based on the file extension. Alternatively, the file can be saved to the local hard disk (by doing a click and hold, until a submenu pops up on the Mac) then choosing the "save file as" option. To view the file, the user can start MS Word (or the appropriate application) and open the file.

Q. Do I need to make changes to prepare for the new school year, such as deleting past assignments?
A.
No. Past assignments will remain available to the system. This flexibility allows teachers to reuse assignments from previous school years by simply finding the past assignment, copying it, and pasting it into a new assignment. A teacher can also reassign a past assignment to a current or future one by clicking "edit" and changing the date.

Q. How do I view another teachers' assignments?
A.
Granting teachers the abilty to view the assigments of other teachers is handled on a school by school basis. If your school chooses to enable this feature, a drop down box containing the names of all teachers at your school will be available in the upper left corner of your monthly assignment calendar. By default your name will be selected in the drop down box and your assignments will be displayed. If you wish to view the assignments of another teacher, simply select the teacher in the drop down box. This will cause the assignment calendar to refresh with the assignment information of the teacher selected. While viewing the monthly assignment calendar of a teacher other than yourself, you will be unable to add, edit, or delete any of the assignments. To return to your own assignments, simply select your name in the drop down box.

Q. Does The Homework Site support grades?
A.
Yes, the Homework Site does support grades if you have
Gradekeeper, and your school has the Homework Site Grades Package. If your school is not registered with The Homework Site and/or does not have the Homework Site Grades Package, first you must create yourself a teacher account. For instructions on uploading grades via Gradekeeper, please go here

For Administrators

Q. Can you link the THS specialty calendars (like lunch, activity,sports, alumni, etc.) outside directly on a school's homepage so that prospective students and parents can view these items without logging in to The Homework Site?
A.
Here's how:
Create the appropriate calendar link by typing the following...
http://www.thehomeworksite.com/public/calendar.php3?school=00&name=General
name=General: General is for the Activity calendar
name=Sports: Sports is for the Sports calendar
name=Lunch: Lunch is for the Lunch calendar
name=Alumni: Alumni is for the Alumni calendar
The name=... Note that this portion is case-sensitive.
You need to change the "00" above with your appropriate THS

Q. Do I need to make changes to prepare for the new school year, such as deleting past assignments or removing former student accounts?
A.
No. Past assignments will remain available to the system. This flexibility allows teachers to reuse assignments from previous school years by simply finding the past assignment, copying it, and pasting it into a new assignment. A teacher can also reassign a past assignment to a current or future one by clicking "edit" and changing the date. Student and Parent accounts are removed from the system after eight months of inactivity. This means that administrators do not need to remove old accounts individually. However, all student and parents can be requested to be removed. Please call us to discuss.



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